Zagreb Airport Named the Best Airport in Europe Under 5 Million Passengers
The Zagreb Airport is the best airport in Europe in the category of airports between two and five million passengers a year, according to a survey of passengers and users, it was announced today by the Airports Council International organisation from Canada, reports Novac.hr on March 6, 2019.
The passengers selected the Zagreb Airport as the best airport in the regular service quality survey ACI/ASQ (Airports Council International/Airport Service Quality). This is the second award which the Zagreb Airport won for the quality of its service. In in the same survey in 2017, the Zagreb Airport was named as the most-improved European airport.
“We are extremely proud of the fact that passengers and users of services have recognised and rewarded us as part of the ACI/ASQ survey, which is a unique survey which assesses passenger satisfaction with airport services in 2018. This is just a continuation of our excellent results and the excellent introduction to celebrating the second anniversary of the opening of the new passenger terminal. During this period, we have recorded a continuous increase in traffic figures,” said Huseyin Bahadir Bedir, the chairman and the CEO of the Zagreb International Airport.
The Airport Service Quality (ASQ) programme is the quality assessment programme for airport services and the leading global plan for the so-called benchmarking, measuring passenger satisfaction through 37 key performance indicators. It is implemented by certified ASQ agents who interview passengers at airports through a specialised ACI / ASQ questionnaire.
The Franjo Tuđman International Airport is one of the largest and busiest international airports in Croatia. In 2018 it handled around 3.4 million passengers and 13,500 tons of cargo. The airport is managed under a 30-year concession. The contract includes the financing, designing and construction of a new passenger terminal which was completed in March 2017. The current terminal building was opened to the public on 28 March 2017. It stretches over 65,800 m2 on three levels featuring three baggage carousels, eight airbridges, nine security checkpoints, 30 check-in desks, 23 passport control booths and a car park with the capacity of 1,100 vehicles. Further extensions envisaged during the thirty-year concession period will potentially see the terminal capacity increased to eight million, according to the official website.
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