Continued Success: Zagreb Airport Secures Another ASQ Award
Zagreb Airport’s triumphs continue to mount as it clinches yet another prestigious ASQ (Airport Service Quality) award, further solidifying its reputation as a beacon of excellence in the aviation industry. This latest recognition comes on the heels of remarkable achievements, including its induction into the ACI World Director General’s Roll of Excellence and being honored with the title of “Easiest Airport Journey” in Europe.
Amidst this ongoing string of successes, Zagreb Airport emerges as a standout performer in Europe’s aviation landscape. Despite the challenges posed by the COVID-19 pandemic, the airport has demonstrated resilience and agility, achieving its best year on record in 2023. Now, in 2024, Zagreb Airport continues to outperform expectations, with passenger numbers soaring nearly 20% higher compared to the previous year.
Expressing his immense pride and gratitude for the airport’s outstanding achievements, Mr. Bedir, the General Manager of Zagreb Airport, emphasized that the consecutive recognition by passengers for the seventh year running reflects the team’s steadfast commitment to service excellence. Mr. Bedir reiterated the airport’s dedication to surpassing passenger expectations and delivering an exceptional customer experience at every touchpoint.
“As a team, we are extremely proud of the remarkable achievement accomplished by Zagreb Airport,” said Mr. Bedir. “This sustained recognition is a testament to our unwavering commitment to service excellence. The award for ‘The Easiest Airport Journey in Europe’ further confirms the extraordinary efforts and dedication of our staff in ensuring an exceptional ZAG customer experience and further motivates us to continue on this path to not only meet but also exceed the expectations of our valued passengers.”
This exceptional growth underscores Zagreb Airport’s unwavering commitment to delivering top-notch service and enhancing the passenger experience. With each accolade and milestone, the airport reaffirms its position as a global leader in airport excellence, setting the standard for industry peers worldwide. As Zagreb Airport forges ahead, it remains dedicated to surpassing expectations and ensuring every traveler’s journey is nothing short of exceptional.
#Belgrade, #Zagreb and #Skopje airports have all been recognised at the Airport Service Quality (ASQ) awards#ACI https://t.co/X6GloHNm7z
— EX-YU Aviation News (@EXYUaviation) March 12, 2024
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